Welcome to Public Call Online (PCO)! These Terms & Conditions govern your use of our application, website, and services. By accessing or using PCO, you agree to these terms. If you do not agree, please refrain from using the platform.
1. Acceptance of Terms
By using PCO, you acknowledge that you have read, understood, and agree to be bound by these terms and applicable laws and regulations. PCO is intended for users aged 18 and over. You must be legally able to enter into the agreements involved in your use of the service. If you act for a business or another person, you must have authority to do so.
2. Services Provided
PCO acts as a platform to connect customers with freelancers within their area. Users can explore service categories and professional profiles, discover professionals by location, and use the contact and communication options supported by the app.
Where the map uses availability indicators, green dots identify available freelancers and red dots identify busy freelancers. Availability information can change; confirm the professional’s availability and service details directly before relying on them. Contact options may include WhatsApp, email and in-app chat where supported by the professional’s profile and app version.
PCO also supports booking requests, professional portfolios, and ratings and reviews. A listing, profile, rating, or platform registration is not a guarantee of a professional’s qualifications, identity, suitability, or work.
PCO is not a party to service agreements made between freelancers and customers and does not guarantee the quality, reliability, or outcome of their work. The relevant professional is responsible for providing the services they agree to perform. PCO is not an emergency response service.
3. User Responsibilities
For Customers
- Use the app only to connect with freelancers for legitimate purposes.
- Provide accurate information when contacting professionals or creating bookings, including relevant service and address details.
- Respect the availability status of professionals and confirm the scope, timing, price, and any other important conditions before work starts.
- Check any qualifications, permissions, insurance, or licences relevant to the work you request.
For Freelancers
- Keep your availability status, contact details, professional description, portfolio, and service offerings accurate and up to date.
- Offer only services that you are qualified and legally permitted to provide.
- Conduct yourself professionally and communicate clearly about work, rates, expenses, and availability.
- Obtain any licences, permissions, or authorisations needed to carry out your services and meet your own applicable tax obligations.
All users must protect their account credentials, keep contact details current, and contact support about suspected unauthorized access. Do not impersonate another person or use someone else’s account without permission.
4. Payment and Transactions
PCO does not handle payments or transactions between customers and freelancers. Payment arrangements are made directly between the parties.
Before work starts, agree on the service price, materials, additional charges, payment timing, and any cancellation or refund arrangements. Prices or rates shown in profiles should be confirmed with the professional for the particular job. A booking request does not create a PCO payment guarantee, escrow arrangement, insurance cover, or automatic entitlement to a refund.
Nothing in these terms limits a refund or other remedy available under applicable consumer law. Do not share payment-card details, banking passwords, or other sensitive financial credentials in PCO messages.
5. Limitations of Liability
To the extent permitted by applicable law, PCO is not liable for:
- The performance or quality of services provided by freelancers.
- Disputes, damages, or losses arising between customers and freelancers.
- Errors or inaccuracies in freelancer profiles, availability information, or customer inquiries.
We do not promise uninterrupted availability or that the platform will be free from every technical error. Use your own judgment when choosing a professional, sharing personal information, or allowing someone access to your property.
These limitations do not exclude or restrict liability, consumer guarantees, privacy rights, or other obligations that cannot lawfully be excluded. They do not remove obligations PCO owes under applicable law.
6. Prohibited Activities
Users must not:
- Use the platform for unlawful purposes, fraud, scams, or misleading service offers.
- Share false information, impersonate someone, or manipulate ratings and reviews.
- Harass, abuse, threaten, discriminate against, or exploit other users.
- Upload content that infringes another person’s rights or share private information without permission or another lawful basis.
- Send malware, attempt unauthorized access, collect other users’ information through unauthorized scraping, or disrupt the app’s functionality.
- Offer work or services that are illegal, dangerous, or beyond the qualifications or permissions required for that work.
Report concerns about platform misuse through publiccallonline@gmail.com . If someone is in immediate danger, contact the appropriate local emergency service.
7. Privacy Policy
Our Privacy Policy explains how personal information is collected, used, shared, retained, and handled. Please review it before using PCO. Any device permission or legally required consent is obtained separately where required; these terms do not replace those choices.
8. Termination of Use and Account Removal
PCO reserves the right to suspend or terminate access if you violate these terms or engage in activities harmful to the platform or other users. Where appropriate and legally required, we will provide information about the action and a way to raise a concern with support.
You may stop using PCO and request account removal through the option available in your app version or by emailing publiccallonline@gmail.com . Active bookings may need to be resolved first. The scheduled removal flow disables the account and uses a 15-day waiting period before scheduled processing.
Stopping use or removing an account does not automatically cancel your obligations to another user, resolve an outstanding service dispute, or erase every historical interaction. See the Privacy Policy’s retention and removal section for information about retained records and privacy requests.
9. Modifications to Terms
PCO may update or modify these terms. Revised terms will be published with an updated date, and users will be notified of significant changes as required by applicable law. Continued use after revised terms take effect constitutes acceptance to the extent permitted by law. A change does not remove rights or remedies that cannot legally be taken away.
10. Bookings, Communication, and User Content
Booking Requests
A booking request records your proposed service details; it is not a guarantee that a professional has accepted or will complete the work. Check the booking status and confirm arrangements directly. A request may be pending, confirmed, rejected, cancelled, or completed. Resolve cancellations and changes with the other party and update available booking details appropriately.
Messages and Reviews
Use messages, uploaded files, and contact details only for legitimate communication related to the platform and services. Reviews should reflect your genuine experience and must not contain threats, fabricated claims, or unnecessary personal information. PCO may restrict or remove content that breaches these terms or applicable law.
When you move a conversation to WhatsApp, email or another external service, that provider’s terms and privacy practices apply. Do not assume an external agreement or a conversation is supervised or guaranteed by PCO. Our published WhatsApp number and support email connect you with the PCO team; contact a freelancer through the details available in their own app profile.
Content and Platform Rights
You retain rights in the content you submit. You must have the permission needed to upload and share it. You give PCO a non-exclusive permission to host, store, display, transmit, and otherwise process that content as needed to operate the features you use, consistent with the Privacy Policy.
PCO’s name, branding, website design, app software, and other platform materials remain the property of their respective owners. You may use them only as needed to access the service or as otherwise permitted by the owner or applicable law.
11. Contact Us
For questions or concerns about these terms, bookings, or use of the platform, contact Public Call Online (PCO):
Email: publiccallonline@gmail.com
WhatsApp: +92 322 0066742
Website support: Contact PCO
Thank you for choosing Public Call Online (PCO) — Connecting Skills with Needs.